COMPANY MANAGER

This is an ON SHIP position with Norwegian Cruise Line

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Listing Date:  January, 2017

POSITION TITLE: Company Manager POSITION GRADE: STAFF
MANAGERS TITLE: CRUISE DIRECTOR DEPARTMENT / DIV: Hotel Operations/Production Show

POSITION SUMMARY

Working with the Cruise Director and onboard management, the Company Manager is responsible for all production show cast members and entertainers, overseeing their well-being, discipline, development and guidance, resulting in efficient production entertainment operations that achieve and exceed guest and company expectations. Plans berthing accommodations and assignments, processing supporting documentation & paperwork following ship and company policies, including, but not limited to, sign on and sign off procedures, salaries & benefits, medical requirements, time-keeping, trainings and programmed events.

In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.

Must be at least 18 years old to apply.

NORWEGIAN CRUISE LINE’S VISION AND MISSION

VISION: Be the cruise line of choice.

MISSION: To provide a consistently superior cruise vacation by exceeding customer expectations and embracing our passion for innovation that delivers freedom and value for our guests, travel partners, team members and shareholders.

ESSENTIAL FUNCTIONS

  • Liaison for onboard requirements from distributing schedules, trainings, inspections, safety assignments and more, to ensure cast members and entertainers are informed and attending or participating as scheduled.
  • Work with Cruise Director, HR/Personnel and Finance departments for accommodations and cabin assignments, salaries, benefits, perks, etc.
  • Write synopsis for end of cruise report to inform onboard management and shore side teams of production show elements and needs onboard.
  • Maintain weekly rotation for the production cast for all assigned cruise programs events.
  • Point of contact onboard for the guest entertainers for scheduling, promotional materials, rehearsals, s/on and s/off procedures, etc.
  • Secure rehearsal space as requested by Captains for performance cleaning or extra work i.e. aerobics room, lounges, etc.
  • Work with Production Stage Manager of each assigned theater or venue to address and implement show notes with cast members.
  • Manage cast and production show team members to encourage open communication, full disclosure of information and adherence to ship and company guidelines.
  • Conduct disciplinary action according to ship guidelines for production show cast members.
  • Write, collect required signatures and submit all evaluations (90-day new crew, monthly and end of contract) for all production cast members.
  • Attend weekly production meetings onboard to discuss schedule, issues and upcoming events.
  • Hold weekly company meetings with production cast members to discuss schedules, issues and upcoming events.
  • Expected to be accessible and approachable with the guests, capable of being a patient listener while making the guests feel at home.
  • Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
  • Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.

DIMENSIONS

  • Supervisor of Guest Entertainers, Production Show cast members, numbering up to 70 people.
  • Provide quality management skills for production and entertainment professionals on a fleet of large passenger vessels that accommodate from 4,000-7,000 guests and crew.
  • Must be able to effectively communicate and work with Department Heads, Managers, Supervisors and team members onboard, as well as shore side personnel in the Miami office and Tampa Studios.
  • Must have knowledge of and ability to schedule, manage and supervise production shows and entertainment events for passenger vessels consisting of up to 6,000 guests to act as advisor and support for onboard team members.

NATURE & SCOPE

  • The Entertainment Production Manager reports directly to the Cruise Director onboard and to the Manager, Production while following company, ship and entertainment guidelines.
  • Expected to work effectively as a liaison to onboard production show team members and Norwegian Creative Studios managers and personnel.
  • Protects and maintains production show integrity.
  • Provides line of communication and reporting frequently with Norwegian Creative Studios and shore side management, specifically with the Manager, Production.
  • Expected to act daily as effective liaison with other departments onboard.
  • Must lead by example and encourage and model positive behaviors for team.
  • Incumbent devotes time and effort to advancing the interests of Norwegian Cruise Line Entertainment. Liaises with Brands engaged by NCLH Entertainment. Common challenge is the ever changing project scopes and to make them work in the unique environment of cruise line entertainment.
  • The incumbent must be able to work in a multi-cultural environment; also, must be able to adjust to changes in schedules, assignments and deadlines.

QUALIFICATIONS

  • Three to five years of experience and/or training in company manager and/or production stage manager employment or equivalent experience in similar field.
  • Knowledge of and experience working in cruise ship entertainment operations preferable.
  • Proven diplomatic ability to manage a diverse team of entertainment and technical professionals.
  • Adept at communication, articulate, high level of English verbal, reading and writing competency.
  • Strong organizational ability, time management, problem solving and conflict resolution.
  • Proficiency in Microsoft Windows, Office, Outlook, Word, Excel, Powerpoint, Q-Lab and basic a/v equipment.

EDUCATION

  • High School diploma required.
  • Bachelor’s degree in Theater and/or Stage Management preferred.

ATTRIBUTES

  • Ability to effectively and professionally communicate with internal and external contacts from a remote location (ship).
  • Critical thinking, problem solving skills required.
  • Passionate about hospitality and customer service driven.
  • Must have a professional appearance and good hygiene.
  • Respect for all co-workers and guests.
  • Pride in your work by creating positive energy, excitement and fun.
  • Able to work 7 days a week with long hours for entire contract length.
  • Demonstrate positive behaviors; smiling, being polite and courteous.
  • Able to develop a camaraderie with diverse team members.
  • Ability to live in close quarters, share limited space.

PHYSICAL REQUIREMENTS

  • While performing the essential functions of this job, all team members are required to stand; walk long distances on the ship; use hands to touch, handle or feel; reach with hands and arms; talk, hear, taste and smell. All vessel positions require repetitive motion of bending, climbing, going up and down stairs and lifting more than 25 pounds. This job requires specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • All team members must be physically able to participate in emergency life saving procedures and drills. All vessel positions require full use and range of arms and legs as well as full visual, verbal and hearing abilities to receive and give instructions in the event of an emergency including the lowering of lifeboats.
  • Work within different temperature changes—indoors to outdoors.
  • Able to pass basic safety course.
  • This is a minimal description of duties. Other work requirements may be necessary and assigned as business or maritime law dictates.