ENTERTAINMENT PRODUCTION MANAGER

This is an ON SHIP position with Norwegian Cruise Line

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Listing Date:  January, 2017

POSITION TITLE: Entertainment Production Manager POSITION GRADE: STAFF
MANAGERS TITLE: CRUISE DIRECTOR DEPARTMENT / DIV: Hotel Operations/Production Show

POSITION SUMMARY

Oversees the Production Show Department onboard, acting as company manager for all production cast members and Entertainers, and as stage manager for all production shows and entertainment events on the ship. Working with the Cruise Director and onboard management, the Entertainment Production Manager is responsible for all production and main stage shows and to ensure the smooth operations in the theater venues and alternate entertainment spaces around the ship. Responsible for development and guidance of team members, implementation of programming and protecting assets, resulting in achieving and exceeding guest and company expectations.

In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.

Must be at least 18 years old to apply.

NORWEGIAN CRUISE LINE’S VISION AND MISSION

VISION: Be the cruise line of choice.

MISSION: To provide a consistently superior cruise vacation by exceeding customer expectations and embracing our passion for innovation that delivers freedom and value for our guests, travel partners, team members and shareholders.

ESSENTIAL FUNCTIONS

  • Protect and maintain production show integrity and approved content.
  • Maintain and update production show books with cues for all production shows on the ship.
  • Maintain and update a production grid for the main theater to distribute to Cruise Director, entertainment managers & supervisors, production team members and other onboard departments as needed.
  • Write synopsis for end of cruise report to inform onboard management and shore side teams of production show elements and needs onboard.
  • Maintain weekly schedule of events for production show cast and guest entertainers.
  • Maintain weekly rotation for the production cast for all assigned cruise programs events.
  • Oversee the Technical Supervisor and technical team onboard.
  • Point of contact onboard for the guest entertainers for scheduling, promotional materials, rehearsals, s/on and s/off procedures, etc.
  • Work closely with the Cruise Director on scheduling all shows and events for production cast and guest entertainers• Work with the Cruise Director to properly schedule all production installs, rehearsals and guest entertainers.
  • Secure rehearsal space as requested by Captains for cleaning or extra work i.e. aerobics room, lounges, etc..
  • Work with the Install Production Stage Manager and Production team to ensure proper time is scheduled to install the shows on the ship; communicate prior to arrival and during install timeline and liaise with Cruise Director and onboard management for all requests and requirements.
  • Work with the Technical Supervisor to make sure all production show sets and equipment are well maintained.
  • Make sure the theater meets all safety codes and proper safety protocols are being followed.
  • Conduct frequent inspections and physically walk through all theater production spaces to ensure they are well maintained and kept according to policies.
  • Supervise the storerooms and inventories, adhering to safe storage practices.
  • Manage cast and production show team members to encourage open communication, full disclosure of information and adherence to ship and company guidelines.
  • Conduct disciplinary action according to ship guidelines for production show department.
  • Write, collect required signatures and submit all evaluations (90-day new crew, monthly and end of contract) for all production cast members.
  • Supervise and include observations on evaluations (90-day new crew, monthly and end of contract) for all technical team members with the Technical Supervisor.
  • Hold weekly production meetings with production and technical team onboard to discuss schedule, issues and upcoming events.
  • Hold weekly company meetings with production cast members to discuss schedules, issues and upcoming events.
  • Expected to be accessible and approachable with the guests, capable of being a patient listener while making the guests feel at home.
  • Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
  • Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.

DIMENSIONS

  • Supervisor of Guest Entertainers, Production Show department members, including production cast and technical team members, numbering up to 35 people.
  • Provide quality management skills for all production and entertainment services provided on a large passenger vessel that accommodates from 3,000-5,000 guests and crew.
  • Must be able to effectively communicate and work with Department Heads, Managers, Supervisors and Team members onboard, as well as shore side personnel in the Miami office and Tampa Studios.
  • Must have knowledge of and ability to schedule, manage and supervise production shows and entertainment events for a passenger vessel consisting of up to 5,000 guests to act as advisor and support for onboard team members

NATURE & SCOPE

  • The Entertainment Production Manager reports directly to the Cruise Director onboard and to the Manager, Production while following company, ship and entertainment guidelines.
  • Expected to work effectively as a liaison to onboard production show team members and Norwegian Creative Studios managers and personnel.
  • Protects and maintains production show integrity.
  • Provides line of communication and reporting frequently with Norwegian Creative Studios and shore side management, specifically with the Manager, Production.
  • Expected to act daily as effective liaison with other departments onboard.
  • Must lead by example and encourage and model positive behaviors for team.
  • Incumbent devotes time and effort to advancing the interests of Norwegian Cruise Line Entertainment. Liaises with Brands engaged by NCLH Entertainment. Common challenge is the ever changing project scopes and to make them work in the unique environment of cruise line entertainment.
  • The incumbent must be able to work in a multi-cultural environment; also, must be able to adjust to changes in schedules, assignments and deadlines.

QUALIFICATIONS

  • Three to five years of experience and/or training in company manager and/or production stage manager employment or equivalent experience in similar field.
  • General knowledge, and specifically in entertainment, of working on a cruise ship preferable.
  • Expertise in theater production operations, budgets and procedures. Ability to create, manage and oversee production budgets.
  • Proven diplomatic ability to manage a diverse team of entertainment and technical professionals.
  • Adept at communication, articulate, high level of English verbal, reading and writing competency.
  • Strong organizational ability, time management, problem solving and conflict resolution.
  • Proficiency in Microsoft Windows, Office, Outlook, Word, Excel, Powerpoint, Q-Lab and basic a/v equipment.

EDUCATION

  • High School diploma required.
  • Bachelor’s degree in Theater and/or Stage Management preferred.

ATTRIBUTES

  • Ability to effectively and professionally communicate with internal and external contacts from a remote location (ship).
  • Critical thinking, problem solving skills required.
  • Passionate about hospitality and customer service driven.
  • Must have a professional appearance and good hygiene.
  • Respect for all co-workers and guests.
  • Pride in your work by creating positive energy, excitement and fun.
  • Able to work 7 days a week with long hours for entire contract length.
  • Demonstrate positive behaviors; smiling, being polite and courteous.
  • Able to develop a camaraderie with diverse team members.
  • Ability to live in close quarters, share limited space.

PHYSICAL REQUIREMENTS

The U.S. Coast Guard (USCG) requires all crew members employed with NCL America aboard the Pride of America to hold a Merchant Mariner Credential (MMC). In order to qualify for a MMC, applicants must demonstrate the following physical abilities necessary to perform shipboard duties per USCG guidelines (COMPDTPUB 16700.4 NVIC 04-8).

If the applicant has a Body Mass Index (BMI) of 40.0 or higher, or if the verifying medical practitioner doubts the applicants ability to successfully perform any of the following functions, a suitable practical demonstration is required for those functions. The verifying medical practitioner, in consultation with any other qualified practitioners he/she deems appropriate, determines whether a practical demonstration is necessary, and whether the applicant is physically competent or not physically competent.

  • Is able to maintain a sense of balance without disturbance while walking and standing.
  • Is able to climb up and down vertical ladders and stairways.
  • Is able to step over a door sill or coming up to 24 inches in height.
  • Is able to move through a restricted opening of 24 inches by 24 inches.
  • Is able to open and close watertight doors that weigh up to 55 pounds. Must be able to move hands/arms in vertical and horizontal directions, rotate wrists and reach above shoulder height to turn handles.
  • Is able to lift at least a 40 pound load off the ground, and to carry, push or pull the same load.
  • Is able to grasp and manipulate common tools such as wrenches, hammers, screwdrivers and pliers.
  • Is able to crouch, kneel and crawl.
  • Is able to distinguish differences in texture and temperature by feel.
  • Is able to intermittently stand on feet for up to four hours with minimal rest periods.
  • Is able to react to visual alarms and instructions.
  • Is able to react to audible alarms and instructions.
  • Is capable of normal conversation.
  • Is able to pull an uncharged 1.5 inch diameter, 50’ fire hose with nozzle to full extension, and to lift a charged 1.5 inch diameter fire hose to firefighting position.
  • Is physically able to put on a Personal Flotation Devise (PFD) without assistance from another individual.
  • Has no physical limitations that would hinder or prevent the performance of duties.