PRODUCTION STAGE MANAGER

This is an ON SHIP position with Norwegian Cruise Line

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Listing Date:  January, 2017

POSITION TITLE: Production Stage Manager POSITION GRADE: STAFF
MANAGERS TITLE: Production Manager DEPARTMENT / DIV: Hotel Operations/Production Show

POSITION SUMMARY

Working with the Production Manager, Cruise Director and onboard management, the Production Stage Manager is responsible for the efficient operations of production shows, quality of performances and programmed events within the designated theater, venue or entertainment space. Oversees the production show team members and scheduling within assigned venue, execution of programming and protecting assets, resulting in achieving and exceeding guest and company expectations.

In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.

Must be at least 18 years old to apply.

NORWEGIAN CRUISE LINE’S VISION AND MISSION

VISION: Be the cruise line of choice.

MISSION: To provide a consistently superior cruise vacation by exceeding customer expectations and embracing our passion for innovation that delivers freedom and value for our guests, travel partners, team members and shareholders.

ESSENTIAL FUNCTIONS

  • Protect and maintain production show integrity and approved content.
  • Maintain and update production show books with show blocking, props placement, plot of the set with marks, back stage tracks of the technicians and support personnel.
  • Maintain and update show calling book with all light cues, spotlight cues, sound cues, automation calls and video calls.
  • Submit and manage all mxp orders for designated theater/venue.
  • Liaise with the Production Manager to ensure all technical aspects of the show and venue are running properly.
  • Run all technical rehearsals in the venue/theater for production shows and guest entertainers.
  • Make sure you are aware of all events taking place in the theater.
  • Act as house manager when productions are scheduled to open venue for guests.
  • Maintain a working schedule for all production cast members.
  • Maintain and update a production grid for the designated theater/venue to distribute to Cruise Director, departmental managers & supervisors, production show team members and other onboard departments as needed.
  • Write synopsis for end of cruise report to inform onboard management and shore side teams of production show elements and needs in assigned venue.
  • Write and distribute daily production reports.
  • Maintain and distribute weekly schedule of events for production show cast.
  • Maintain and distribute weekly rotation for the production cast for all assigned cruise programs events.
  • Work with the Cruise Director to properly schedule all production installs, rehearsals and guest entertainers within assigned venue.
  • Work with the Install Production Stage Manager and Production team to ensure proper time is scheduled to install the shows on the ship; communicate prior to arrival and during install timeline and liaise with Cruise Director and onboard management for all requests and requirements.
  • Work with the Production Manager to make sure all production show sets, props and equipment are well maintained.
  • Make sure the assigned theater venue meets all safety codes and proper safety protocols are being followed.
  • Conduct frequent inspections and physically walk through assigned theater production spaces to ensure they are well maintained and kept according to policies.
  • Supervise the storerooms and inventories, adhering to safe storage practices.
  • Liaise with Company Manager to contribute to performance observations for all production cast members.
  • Supervise and include observations on evaluations (90-day new crew, monthly and end of contract) for all technical team members with the Technical Supervisor.
  • Hold weekly production meetings with Company Manager, Show Captains, Wardrobe Supervisor and Production Manager onboard to discuss schedule, issues and upcoming events.
  • Attend weekly company meetings with production cast members to discuss schedules, issues and upcoming events.
  • Attend weekly technical production meeting with Production Manager and technical team members to discuss issues, maintenance and operations.
  • Address all production team and guest issues in a timely manner; seek onboard resolutions and escalate to Manager, Productions and entertainment management if unable to resolve.
  • Take show notes to give to the cast on weekly basis.
  • Expected to be accessible and approachable with the guests, capable of being a patient listener while making the guests feel at home.
  • Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
  • Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.

DIMENSIONS

  • Supervises production show casts in the designated theater or entertainment venue onboard, numbering up to 35 people at a time.
  • Provide quality management skills for all production and entertainment services provided on a fleet of large passenger vessels that accommodate from 3,000-7,000 guests and crew.
  • Must be able to effectively communicate and work with Department Heads, Managers, Supervisors and Team members onboard, as well as shore side personnel in the Miami office and Tampa Studios.
  • Must have knowledge of and ability to schedule, manage and supervise production shows and entertainment events for passenger vessels consisting of up to 5,000 guests to act as advisor and support for onboard team members.

NATURE & SCOPE

  • The Production Stage Manager reports directly to the Production Manager onboard, as well as the Manager, Production while following company, ship and entertainment guidelines.
  • Full awareness of scheduled events, shows and private groups for designated theater/venue and liaise with Group Services Coordinator for scheduling.
  • Expected to work effectively as a liaison to onboard production show team members and Norwegian Creative Studios managers and personnel.
  • Protects and maintains production show integrity.
  • Provides line of communication and reporting frequently with Norwegian Creative Studios and shore side management, specifically with the Manager, Production.
  • Expected to act daily as effective liaison with other departments onboard.
  • Must lead by example and encourage and model positive behaviors for team.
  • Incumbent devotes time and effort to advancing the interests of Norwegian Cruise Line Entertainment. Liaises with Brands engaged by Norwegian Cruise Line Entertainment. Common challenge is the ever changing project scopes and to make them work in the unique environment of cruise line entertainment.
  • The incumbent must be able to work in a multi-cultural environment; also, must be able to adjust to changes in schedules, assignments and deadlines.

QUALIFICATIONS

  • Three to five years of experience, employment and/or training in stage management or equivalent experience in similar field. Broadway-type shows a plus.
  • Knowledge of cruise line entertainment and experience working on a cruise ship preferable.
  • Expertise in theater production operations, budgets and procedures. Ability to create, manage and oversee production budgets.
  • Proven diplomatic ability to manage a diverse team of entertainment and production show professionals.
  • Adept at communication, articulate, high level of English verbal, reading and writing competency.
  • Strong organizational ability, time management, problem solving and conflict resolution.
  • Proficiency in Microsoft Windows, Office, Outlook, Word, Excel, Powerpoint, Q-Lab and basic a/v equipment.
  • Ability to work long and demanding hours with a high level of stress management.

EDUCATION

  • High School diploma required.
  • Bachelor’s degree in Theater and/or Stage Management preferred.

ATTRIBUTES

  • Ability to effectively and professionally communicate with internal and external contacts from a remote location (ship).
  • Critical thinking, problem solving skills required.
  • Passionate about hospitality and customer service driven.
  • Must have a professional appearance and good hygiene.
  • Respect for all co-workers and guests.
  • Pride in your work by creating positive energy, excitement and fun.
  • Able to work 7 days a week with long hours for entire contract length.
  • Demonstrate positive behaviors; smiling, being polite and courteous.
  • Able to develop a camaraderie with diverse team members.
  • Ability to live in close quarters, share limited space.

PHYSICAL REQUIREMENTS

  • While performing the essential functions of this job, all team members are required to stand; walk long distances on the ship; use hands to touch, handle or feel; reach with hands and arms; talk, hear, taste and smell. All vessel positions require repetitive motion of bending, climbing, going up and down stairs and lifting more than 25 pounds. This job requires specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • All team members must be physically able to participate in emergency life saving procedures and drills. All vessel positions require full use and range of arms and legs as well as full visual, verbal and hearing abilities to receive and give instructions in the event of an emergency including the lowering of lifeboats.
  • Work within different temperature changes—indoors to outdoors.
  • Able to pass basic safety course.
  • This is a minimal description of duties. Other work requirements may be necessary and assigned as business or maritime law dictates.